DELIVERY + Returns
 

DELIVERY & RETURNS

DELIVERY

All jewellery pieces are made to order by Shelby at her studio in Kent.  Please allow between 5 to 10 working days from order date to despatch.  Once an order has been placed, you will receive a confirmation email with an estimated delivery date.  You will then receive a final email notification when your order has been dispatched so you know when to expect your delivery.  On the rare occasion, that your jewellery will not be ready within 5 to 10 working days, due to seasonal demands, we will contact you immediately with an estimated dispatch date for your approval.

All deliveries are sent as securely as possible via a tracked and insured service.  You will be required to sign upon receipt; please consider this when selecting your delivery address

UK
Orders valued under £50 are sent by Royal Mail Signed For 1st Class service and will with you in 1-2 working days.Orders valued at £50 and over are sent by Royal Mail Special Delivery and will be with you the following day.

Europe
Royal Mail International Tracked & Signed service is used and delivery is expected to be 3-5 days following despatch.
For orders over £250, a courier will be arranged.

Rest of the World
Royal Mail International Tracked & Signed service is used and delivery is expected to be 5-7 days following despatch.
For orders over £250, a courier will be arranged.

Any import duties, sales taxes or other import costs are not included and are the responsibility of the customer.

RETURNS

We hope you are delighted with your purchase but should you wish to return any item you have 14 days to do so, for a full refund.

The unworn items must be returned in their original packaging, with proof of purchase.  You will then receive a refund or exchange to the full value of your purchase. You are responsible for the safe return of the jewellery and we recommend you send items using a delivery service that insures you to the full value of goods. We cannot be held responsible for items that are lost in transit. The cost of returning the item to us is your responsibility. Your original postage costs will not be refunded unless the goods were sent in error or were faulty. 

Any bespoke orders, commissions or special sizes are non returnable.

All refunds will be credited to the original method of payment.

Please send an email to returns@shelbyfitzpatrick.com letting us know the package is on its way. Let us know the reason for the return, and if you would like a replacement, swap or a refund.  All items must be returned in the same unused condition they were received in the original packaging.

If you receive the wrong goods or the product was faulty please let us know within 10 days.

Please send returns to:

Shelby Fitzpatrick

The Old Vicarage

Church Lane, Sturry
Kent, UK CT2 0BB